YEARLY ARCHIVES
  • VoltDelta Cloud Contact Center Achieves Recertification as a PCI Level 1 DSS 3.1 Service Provider
    VoltDelta confirms PCI compliance with audited security recertification

    New York, NY, October 5, 2015 –VoltDelta announced today that its cloud contact center platform has been recertified with a Service Provider Level 1 Attestation of Compliance for the Payment Card Industry Data Security Standard (PCI-DSS). This Attestation certifies through independent audit that VoltDelta’s Cloud Contact Center once again meets the highest security standards set forth for payment card processing today.

    PCI Level1 Certification is considered the most stringent level of PCI validated security. To achieve PCI level 1 compliance, VoltDelta engaged in an extensive third-party audit conducted by an organization that has been designated by the PCI Council as a Quality Security Assessing (QSA) Company.

    This independent QSA has reconfirmed as annually required by PCI Council standards, that VoltDelta meets industry best practices and security controls required to keep credit card data and other sensitive information safe and secure during transmission, processing and storage. As a result, VoltDelta has been recertified for PCI Service Provider Level 1 DSS.

    “Independently audited PCI certification provides our cloud contact center customers with secure customer care confidence that cannot be matched by infrastructures that rely on PCI self-assessments,” said Yusuf Bulan, General Manager of VoltDelta, “VoltDelta’s commitment to confidentiality, system availability and data integrity within our entire organization ensures that contact centers of all sizes will benefit from systems and processes in place for multichannel security.”

    VoltDelta’s certification was confirmed for the 3.1 DSS standard. Notable additions from DSS 2.0 include:

    • Definition to ensure daily processes are consistently applied
    • Requirements for segmentation practices between tenants in hosted environments
    • Strong encryption for data management without the use of SSL

    Compliance with the PCI standard is required for organizations directly involved in the processing, storage, or transmission of cardholder data. VoltDelta’s PCI Level 1 certification adds independently verified proof that its cloud contact center infrastructure delivers the security necessary to ensure confidentiality, availability and integrity for payment card data as well as for all forms of sensitive information.

    Read original article here: http://www.voltdelta.com/about-us/news-events/press-releases/265-voltdelta-cloud-contact-center-achieves-recertification-as-a-pci-level-1-dss-3-1-service-provider

    About VoltDelta®

    VoltDelta is a global cloud-based contact center provider with 35 years of experience. We perform intelligent, data-driven contact management to optimize your customer’s journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. VoltDelta is part of NewNet Communication Technologies. For more information please visit: www.voltdelta.com.

    Media Contact:

    Stephen Chirokas
    schirokas@voltdelta.com
    (781) 929-0015

  • EMC’s Syncplicity Business to be Acquired by Skyview Capital; EMC Will Remain a Financial Stakeholder

    Syncplicity to Accelerate Investment in Growth, Innovation and Enterprise Market Adoption

    LOS ANGELES, July 7, 2015 – Skyview Capital, a global private investment firm, today announced that it has entered into a definitive agreement to acquire the Syncplicity® enterprise file sync and share business from EMC. EMC will retain a financial interest in Syncplicity.

    Syncplicity is a leading, enterprise-grade online file sharing and mobile collaboration solution that provides users with experience and tools they desire and gives IT the security and control it needs. Unlike other solutions that force users to store all information in the cloud, Syncplicity gives organizations unmatched flexibility through its hybrid approach. With Syncplicity, IT departments can create rules based on user, group or folder policy to determine whether files should be stored in the cloud or in an on-premise storage array.

    Following its acquisition three years ago by EMC, Syncplicity has emerged as a growing standard for companies in a wide variety of industries such as technology, health care, financial services, education, law and engineering services. In addition to broad customer adoption, Syncplicity has been named a leader in both “The Forrester Wave: File Sync and Share Platforms, Q3 2013” and Gartner’s 2014 Magic Quadrant for Enterprise File Synchronization and Sharing.

    “Syncplicity’s best of breed, flexible hybrid solution coupled with its tremendous growth under EMC, made this investment decision an easy one for us. Under our ownership, Syncplicity will maintain its leadership position in this market through the rapid development of new capabilities and continued enhancement of end user experience. We are excited about EMC’s continued commitment to Syncplicity’s growth, and welcome Syncplicity’s employees and customers to the Skyview family,” said Alex Soltani, Chairman and CEO of Skyview Capital.

    “Syncplicity has redefined the expectations of file sync and sharing in the enterprise, changing it from an unauthorized rogue application that employees use without IT approval to one that is blessed by IT, easily integrates with a company’s existing investments in email, storage and collaboration solutions and delivers a great user experience,” said Jonathan Huberman, the CEO of Syncplicity upon closing of the acquisition. “By focusing exclusively on and investing heavily in this rapidly growing market, Syncplicity has an enormous opportunity to significantly accelerate product innovation, attract a broad ecosystem of partners and resellers and drive customer adoption.”

    “Syncplicity experienced great momentum as an EMC business in a highly dynamic and hyper-competitive landscape,” added Jeremy Burton, President of Products and Marketing, EMC Information Infrastructure. “However, the standalone EFSS market is evolving rapidly; customers are continually looking for new end-user features and functionality to enable their increasingly mobile workforce. This is a step away from EMC’s core infrastructure strength. This move is designed to ensure that Syncplicity is adequately positioned for success in the evolving EFSS market and to enable EMC to increase our focus on core EMC Information Infrastructure investments. EMC remains a financial stakeholder and committed to Syncplicity’s growth. The EMC salesforce will continue selling Syncplicity as part of the EMC Select partner program and EMC will remain a large-scale Syncplicity customer.”

    The transaction is subject to customary closing conditions and is expected to close this month. Specific terms of the transaction are confidential.

    About Skyview Capital, LLC

    Skyview Capital, LLC is a global private investment firm headquartered in Los Angeles, California, which specializes in the acquisition and management of mission critical enterprises in the areas of technology, telecommunications, business services and niche manufacturing. By leveraging its operational capabilities and financial acumen, Skyview systematically enhances the long-term sustainable value of the businesses it acquires. The Los Angeles Business Journal recently recognized Skyview as one of the top 25 private equity firms in Los Angeles. To date, Skyview has successfully completed over 20 transactions within its target market verticals. For further information, please visit www.skyviewcapital.com.

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